Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

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FAQ

 

What payment methods can I use?
You can pay by credit card (VISA, Mastercard and AMEX) or by PayPal.

Can I change delivery Address?
If you want to change the shipping address you provided at time of purchase, please contact us immediately by sending an email to info@ninasthlm.com and we will gladly help you. Please note that change of shipping address can not be done after the order has been sent.

Care instructions
To ensure that your Nina STHLM jewellery gives you pleasure for many years, it is important to take care of your jewellery in the best way possible. Keep it in the accompanying pouch when not wearing it. Wipe with a polishing cloth after each use to remove make-up, grease, odeur etc. Remove your jewellery when bathing, doing the dishes, gardening etc to protect it from unnecessary wear. Avoid sleeping with jewellery on, which also exposes it to unnecessarily hard wear.

No metal, including silver and gold, can tolerate salt or chlorinated water.

Pearls should be wiped after use with a lightly moistened cloth. To ensure they retain their lustre it is important that they do not come into contact with substances that have a degreasing effect, such as perfume and dish soap. It is best to keep pearls covered (but avoid using cotton balls, which has a desiccating effect).

Clean your jewellery regularly and it will retain its appearance.

Nina STHLM uses nickel-free 925 silver. Silver can sometimes darken, i.e. become oxidized. This can be due to the minerals and salts secreted by the body and can be remedied using 'Silverdip', a product available from specialist retailers.